May 30, 2018

Privacy Notice

1. General

UNIPAGOS, S. de R.L. de C.V. (“UNIPAGOS”), is the entity responsible for the use and protection of your Personal Data (“Personal Information”) n accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals and for this reason, we inform you the following:

This Privacy Notice (“Privacy Notice”) describes the information that UNIPAGOS obtains from its users, as well as the use thereof and the way in which it is shared; as well as, the privacy options that are offered. This Privacy Notice refers to the information obtained when you register with UNIPAGOS; or when, in any other way, it interacts with us. To be clear, this Privacy Notice protects the information obtained when you make payments through the UNIPAGOS Service, regardless of whether you have not registered to have a UNIPAGOS account, or that you have not downloaded any of our applications. This Privacy Notice does not describe the practices of other UNIPAGOS users, including merchants who may collect information when you interact with them through the System, therefore, we recommend that you investigate their privacy policies before providing them with information.

The staff of UNIPAGOS in charge of handling your Personal Information can be contacted through this email address:

Derived from changes in the applicable legal provisions; of our need in relation to the Services we provide; by our business plan, or for any other reason we can change or update this Privacy Notice. If we make any change or update to this Notice will be notified through the publication of the Privacy Notice and the review of "The Last Update" on the website of UNIPAGOS. We encourage you to review the Privacy Notice when using our Services, as well as to be informed about our information practices and ways in which you can protect your privacy.

2. Obtaining Information

    1. Information that you provide

      In order to achieve the purposes of UNIPAGOS, as described in this Privacy Notice, you obtain the following information that you provide:

    2. Information obtained by the use of our service

      In order to achieve the purposes of UNIPAGOS, as described in this Privacy Notice, we may need to obtain the following information from you:

      • Personal information. Name, email, address, telephone number, photograph and date of birth,
      • Demographic information. Products and services (including inventory data and prices),
      • Transaction information. When you use our Services to make or accept payments, we will collect information about how and where the transaction is made, a description of the transaction, the amounts of the payments, and information about the devices and the payment method to complete the transaction,
      • Location information.When one of our applications is open on your mobile device, we will periodically receive information about the location of your device. We may collect this information from your device if you are near a UNIPAGOS merchant,
      • Device information.We collect information specific to the devices when accessing our Services, including the hardware model, operating system and version, unique device identifiers, network information used by the device, and information on the interaction of the devices with our devices. Services. Likewise, we can identify other software that runs on the device (but we will not collect any content from that software), with the aim of ensuring fraud and malware prevention,
      • Use of your information. We collect information about how you use our Servers, including your access time, browser type and language, as well as the IP address,
      • Information collected by cookies and web beacons. We use a variety of technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in the memory of the device by a website. Among other things, cookies support the integrity of our registration processes, retain the preferences and characteristics of your account, and help evaluate and compile aggregate statistics about user activity. We can also collect information using web beacons. Web beacons are electronic images that can be used in our Service or email. We can use web beacons to deliver cookies, visit accounts, understand the use and effectiveness of the campaign and determine if an email has been opened and executed.

    3. Information we get from other sources

      To achieve the purposes of UNIPAGOS, as described in this Privacy Notice, we need to obtain the following information from third parties about you:

3. Use by Third Parties

We may allow third parties to provide advertising related to our Services and provide analytical services. Third parties may use cookies, web beacons and other technologies to obtain information, such as your IP address, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Service, pages visited, the time spent on those pages, linked links, and conversion information. This information may be used by UNIPAGOS and other companies to analyze and track data, determine the popularity of the content, deliver advertising and content aimed at their interests, as well as for a better understanding of their use. This Privacy Notice does not apply, and we will not be responsible for web beacons, cookies, or other tracking technologies of third parties, we recommend verifying the privacy policies of third parties. For more information on specifically targeted advertising, or to opt out of having the browser information used for these purposes, please visit and

4. Use by UNIPAGOS

    1. Main Purposes

      We may use your Personal Information to:

    2. Additional Purposes

      In addition to the foregoing, we will use your information to:

We may use the services of third party providers to process and store personal information in the United States and other countries.

The refusal to use your personal information for the aforementioned additional purposes will not be a reason for the refusal by UNIPAGOS to provide the services requested.

5. Summary

We may share your Personal Information as follows:



Financial institutions, processors, payment card associations, and other entities that are part of the payment process.

To be able to provide, maintain, and improve our Services, including the service providers that access your information to perform services on our behalf (for example, for fraud prevention and verification services)

Other people who have registered in UNIPAGOS accounts

For example, we may share information when you make or accept a payment using our Service. We may also share your information, when it is located near a UNIPAGOS merchant, with which you keep an open tab.

Third parties

To execute advertising campaigns, contests, special offers, or other events or activities related to our services.

Any interested investor

In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, disposal, or dissolution of all or a portion of our business.

Authorities or third parties, as requested

To comply with any applicable legislation, regulation, legal process, governmental requirements; to enforce applicable user agreements or policies; to protect the security or integrity of our services; and for us, our users or the public to protect us from any damage or illegal activity.

As long as you express the refusal to transfer your Personal Information, we will assume the transmission of any Personal Information as approved and consented to the aforementioned beneficiaries.

I do not authorize the following Personal Information to be shared with third parties:


Mark with an X

















Type of Business


* Telephone




CLIENT'S SIGNATURE: _______________________________________


6. Security

We will take reasonable security measures, including administrative, technical (PCI DSS Principles) and physical, to prevent loss, theft, misuse and unauthorized access, disclosure, alteration and destruction of your Personal Information.

7. How to access, modify or cancel your personal data, or oppose its use

    1. ARCO Rights

      You have the right to know the use and conditions of use of the Personal Information we possess (Access). Also, it is your right to request the correction of your Personal Information, in case it is incomplete, incorrect or not updated (Rectification); if Information is deleted from our registry or database when it considers that it is not being used as described in this Privacy Notice (Cancellation); as well as oppose the use of your Personal Information for additional purposes (Opposition). These rights are known as "ARCO" rights.

      To exercise any of the ARCO rights, you must submit the corresponding request on our website

      To be aware of the requirements to exercise ARCO rights, you can access our website at, or contact our Privacy Department, which will handle requests for the exercise of these rights. and resolve any questions related to the processing of your Personal Information.

      The contact information is as follows:

      Unipagos, S. de R.L. de C.V.
      Ref. Departamento de Privacidad
      Av. Paseo de la Reforma 412 Piso 7,
      Col. Juárez, México D.F.
      C.P. 066600


    2. Revocation of Consent
      You may revoke the consent granted for the processing of your Personal Information. However, it is important to keep in mind that in all cases we can not meet your request or conclude the use immediately, as it is possible that due to some legal obligation we need to continue treating your personal data. Also, you must consider that for certain purposes, the revocation of your consent will imply that we can not continue to provide the service you requested, or the conclusion of your relationship with us.

      To know about the processes and requirements to revoke your consent, you can access our website , or contact our Privacy Department, which will be responsible for the actions to exercise this right, and that will resolve any doubt related to the treatment of your Personal Information.

      The contact information is as follows:

      Unipagos, S. de R.L. de C.V.
      Ref. Departamento de Privacidad
      Av. Paseo de la Reforma 412 Piso 7,
      Col. Juárez, México D.F.
      C.P. 06600


    3. Limitation

      If you decide to limit the use or disclosure of your Personal Information, we make available the following means:
      • Registration in the Public Registry to Prevent the Submission of Advertising, administered by the Federal Consumer Attorney's Office ("PROFECO"), so that your Personal Information is not used to receive advertising or promotions from the companies of goods and services. If you need more information about this registry, you can check the PROFECO website or contact them directly.

      • Your registration on the UNIPAGOS exclusion list is made with the intention that your Personal Information is not treated by us for marketing, advertising or promotion purposes. For more information, please send an email to or enter our website

      If you choose to limit the use or disclosure of your Personal Information, we may send you non-promotional notifications, such as messages about your accounts, or about our ongoing business relationships.

    4. Local Information
      We inform you that in our application and website we use cookies, web beacons, and other technologies to monitor your behavior as a user on the Internet, to provide a better service and experience in navigating our website, as well as to offer you new products and services based in your preferences.

      Most browsers are set to accept cookies by default. If you prefer, you can configure your browser to remove or reject cookies; However, our Service will not work properly if you do it.

      The Personal Information that we collect with these tracking technologies is the following: browsing time, browsing time on our website, sections and websites consulted prior to ours.

      When you first start any of our mobile applications, you will be asked to give your consent to obtain information about your location which is obtained from the application. We currently require this location information to be able to provide our Services, if you do not consent to this obtaining you will not be able to use our Services. If you initially consent to the collection of information about your location, then at any time, you may stop our collection of information about your location at any time by changing the preferences of your mobile device. If you do the above, the UNIPAGOS application will stop working. You can also stop obtaining information about your location, following the standard uninstall process to remove all UNIPAGOS applications from your device.

      Please contact our Privacy Department for any questions or concerns about our policy.

      Unipagos, S. de R.L. de C.V.
      Ref. Departamento de Privacidad
      Av. Paseo de la Reforma 412 Piso 7,
      Col. Juárez, México D.F.,
      C.P. 06600